But not since 2016 have we taken a step back and dived deep into the subject of empathy, what it means, and how to practice it. Today we talk with Indi Young, a speaker, writer, and UX researcher dedicated to empowering makers and menders to know their problem space through empathy and deep understanding of people's purposes. Indi is an author of two books - Mental Models and Practical Empathy. She tells us how to bring empathy to the developer's table and understand the user's needs beyond what data reveals. When you finish listening to the episode, make sure to visit Indi's website and connect with her on Twitter and LinkedIn. 

Mentioned in this episode:

Indi Young at https://indiyoung.com

Indi on Twitter at https://twitter.com/indiyoung?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Indi on LinkedIn at https://www.linkedin.com/in/indiyoung/

Indi Young, Practical Empathy: For Collaboration and Creativity in Your Work  at https://www.amazon.com/Practical-Empathy-Indi-Young-ebook/dp/B00RY9R8H8/ref=sr_1_1?s=books&ie=UTF8&qid=1485488787&sr=1-1&keywords=practical+empathy&pldnSite=1 

Indi Young,  Mental Models: Aligning Design Strategy with Human Behavior at https://rosenfeldmedia.com/books/mental-models/ 

Susan Cain, Quiet: The Power of Introverts at https://www.amazon.com/Quiet-Power-Introverts-World-Talking-ebook/dp/B004J4WNL2/ref=tmm_kin_swatch_0?_encoding=UTF8&qid=1587223083&sr=8-2